Frequently Asked Questions

Select any question to find out it’s answer.

Payment and account questions

In most cases, the cost is £6.50 per hour for non-members, and £5.50 per hour for club members. For shorter or longer sessions the cost is pro-rata.

No, we book a place for your child for the half-term (approx 6 weeks) of coaching at a time. As we maintain strict ratios, it is the place that is booked.

We accept bacs payments, direct from your bank into ours, and also have safe and secure online card payment facilities via WorldPay Streamline. Details of how to pay are on the checkout page.

Please remember to log-in to your account (just a email address is required to set-up an account); and then all products are available to book and purchase online.

Other questions

We get wet!
We usually carry on whatever the weather; but if the courts become dangerous, or unplayable your coach will text you on the day to inform you it is cancelled. We will then provide you with a discount code to have this money refunded next time you book.

Yes, absolutely. Full details are available here: http://icanplaytennis.net/faq/child-protection-safety-and-well-being-in-tennis/

Every day – please see individual clubs for specific days and times

No, you are always welcome to borrow one of ours. If you have your own it is best to bring it as this helps you or your child develop more quickly.

Yes, please just ask us for advice. We sell at Internet prices both junior and adult racquets and will help you find the best deal for you.

Sports clothing with good supporting trainers. Please also dress them appropriately for the weather – be it fabulous sunshine, or raining! And remember to send them with a drink!

Yes, these can be arranged direct with the coach of your choice, their details are on our contact us page, and cost from £20 per hour.

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